New Gardening Days at Marcus Garvey Park- all welcome

• Facebook page

Hidden Homes Works Start at The Grange

Fencing has been put up behind the Grange, signalling the start of the building works, for the Hidden Homes project. This will involve the demolition of the pram sheds under the building, with two new one bedroom units taking their place and replacement sheds constructed on the grass area at the rear of the block. The works are due to be completed in the late summer.
Mitie, the H&F repairs contractor, are the builders for the project. They will have an office at No. 3, on the ground floor, where residents can visit Site Manager Alan Elliott, if they have any issues about the works.

• H&F Email contact: - Fiona.Kilminster@lbhf.gov.uk

Reporting Repair Issues & Making a Complaint

1/ Reporting a Repair Issue

• All repairs should be reported to the council’s maintenance contractor, Mitie, using the details below. 

(The service operates 24 hours a day, and therefore replaces the emergency out of hours service.)

• When reporting a repair issue please request the job reference from the customer service advisor, and make a note of it.

Telephone: freephone 0800 023 4499 (best from landlines) 

0207 205 0400 (from mobiles or landlines)

E-mail: lbhf.housingrepairs@mitie.com

2/ Issue Not Resolved

• If Mitie have failed to resolve your repair issue, for any reason, please contact them again, quoting your job reference.

• Please ask the customer service advisor if a new job reference has been created. If so, make a note of it.

3/ Making a Complaint - Stage One:

• If your repair issue remains unresolved after reporting it on at least two occasions, you may wish to consider making a Stage One complaint by writing to the council’s complaints’ department, using the details below.

• When making a complaint it is important to explain the problem clearly and summarise what action you have taken to resolve it. Please quote all job references in your complaint.

• Residents unable to write a letter or email of complaint may seek assistance from the Citizens Advice Bureau
• Or contact the H&F inTouch team if you need further information to backup your complaint.

For H&F's inTouch Team:
Telephone: 020 8753 2456
Make a Request Online to get further information
E-mail: handfintouch@lbhf.gov.uk

Room 229, Hammersmith Town Hall, King Street, London, W6 9JU.

4/ Stage Two Complaint

• If your repair issue remains unresolved after making a stage one complaint, you may escalate the matter by writing to the council’s complaints’ department, registering a Stage Two complaint.

• A Stage Two complaint shall be investigated by a more senior manager. In most cases this will be the service director.

• Further information on the council’s corporate complaints’ policy can be found on the council’s website (details below). Alternatively, you may request a copy of the complaints’ policy be sent to you by post, using the telephone number below.

Telephone: 020 8753 2456
Web: www.lbhf.gov.uk  and reference the complaints procedure page

5/ Seeking Independent Assistance

• If your repair issue remains unresolved after making a Stage Two complaint, you may wish to consider complaining to the Local Government Ombudsman.

• Information on complaining to the Local Government Ombudsman can be obtained using the details below.

Telephone: 0300 061 0614.

Web: www.lgo.org.uk

Address: The Local Government Ombudsman, 
PO Box 4771, Coventry, CV4 0EH

6/ Other Advice Agencies

• You may also seek assistance from:

- Citizens Advice Bureau: 020 7385 1322.  Web: www.hfcab.org.uk

- Hammersmith and Fulham Community Law Centre: 020 3080 0330 
- Web: www.hflawcentre.org.uk  or  email: hflaw@hflaw.org.uk

- Lytton Estate Residents Association: lyttonresidents@gmail.com

Hammersmith Flyover to "Flyunder"

Source: West London Link Design

The proposal to build a "flyunder," burying the A4 with a 2.3 mile road tunnel from Earls Court to the Hogarth roundabout in Chiswick, is shaping up, as the ageing and increasingly unreliable Hammersmith Flyover will need replacing, now that it is approaching the end of its lifespan. 
A "flyunder" will involve an extended tunnel being built passed the end of the current flyover, thus freeing up a large tract of land in West London for redevelopment; plus the further benefit of removing the busy A4 as a barrier between Hammersmith and the river. 
However, there is a shorter option, which would put the entrance/exit for the tunnel nearer to North End Road, thus turning that area into a major London road junction, instead of passing the Lytton Estate by and emerging at Earls Court. 
So we need to keep a close eye on developments, as the council's interim study, which will outline three alternative types of  tunnel with different lengths, is due to published later this month. 
Here are some links:

Infographic

• H&F's Flyunder page
• West London Link Design
• Boris Backs it
• The Story So Far (pdf)
• Standard story
• Construction Enquirer

The Golden Stairs, Edward Burne-Jones

An informative YouTube video discussing one of Edward Burne-Jones most regarded works, The Golden Stairs from Smarthistory, which is part of the Google Art Project.

• The Golden Stairs on the Smarthistory page
• King Cophetua and the Beggar Maid
• Hope
• Edward Burne-Jones on the Google Arts Project
• Smarthistory homepage
• Google Arts Project

Stop Condensation & Get Rid of Black Mould

A number of residents have problems with condensation in their flats and the serious worry of black mould that goes with it. So below is a YouTube video on how to cut down on condensation in your property and some a links on removing the mould.

• How to clean mould
• Mould Clean-up
• Getwestlondon- Mouldy H&F flat report

Hidden Homes Work to Start at The Grange

Construction work at The Grange, on the two Hidden Homes flats, is to commence next week. H&F Repairs and Maintenance contractor Mitie will be doing the works. Hoardings and site preparation will start on Monday, 3rd March, with the main construction work starting on the following Monday, 10th March.

Mitie will have a compound on the grass area in front of The Grange and they will operate their site office from Flat 3 of the building. The flat will also be used for drop in sessions where residents can raise issues with the project manager; all drop-in sessions will be notified by mail shots and on the notice boards of the block. Mitie will shortly be writing to residents with further details of the works and how they can be contacted.

For all residents living in The Grange that currently occupy a shed, H&F will write to you separately, outlining the decant and removal process of your belongings to the new sheds. In summary, all residents will be given one month’s notice, of the date that you will be required to remove your belongings from your current shed to your new one. At present, the removal period has been scheduled from Friday 11 April to Sunday 20th April. At this stage, please can you make a note of this date and a further update will be provided once the contractors have started on site. Should you require assistance with moving your belongings, the council will also be able to provide this.

It is hoped the building work will be finished by August this year.

• H&F Email contact: - Fiona.Kilminster@lbhf.gov.uk

• H&F Hidden Homes page
• Detailed drawings & plans download page 
• Design and Access Statement for Planning (PDF)

Crisis Campaign - please share

• www.crisis.org.uk/campaigns
• Twitter: @crisis_uk#homelessnessrising

Spruce Up Your Neighbourhood Grants

• To find out more:- london.gov.uk/cleanup

Water reflection of The Grange