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Friday, 21 March 2014
Tuesday, 11 March 2014
Hidden Homes Works Start at The Grange
Mitie, the H&F repairs contractor, are the builders for the project. They will have an office at No. 3, on the ground floor, where residents can visit Site Manager Alan Elliott, if they have any issues about the works.
- H&F Email contact: - Fiona.Kilminster@lbhf.gov.uk
Friday, 7 March 2014
Reporting Repair Issues & Making a Complaint
1/ Reporting a Repair Issue
- All repairs should be reported to the council’s maintenance contractor, Mitie, using the details below.
- When reporting a repair issue please request the job reference from the customer service advisor, and make a note of it.
Telephone: freephone 0800 023 4499 (best from landlines)
0207 205 0400 (from mobiles or landlines)
E-mail: lbhf.housingrepairs@mitie.com
2/ Issue Not Resolved
- If Mitie have failed to resolve your repair issue, for any reason, please contact them again, quoting your job reference.
- Please ask the customer service advisor if a new job reference has been created. If so, make a note of it.
3/ Making a Complaint - Stage One:
- If your repair issue remains unresolved after reporting it on at least two occasions, you may wish to consider making a Stage One complaint by writing to the council’s complaints’ department, using the details below.
- When making a complaint it is important to explain the problem clearly and summarise what action you have taken to resolve it. Please quote all job references in your complaint.
- Residents unable to write a letter or email of complaint may seek assistance from the Citizens Advice Bureau
- Or contact the H&F inTouch team if you need further information to backup your complaint.
Telephone: 020 8753 2456
Make a Request Online to get further information
E-mail: handfintouch@lbhf.gov.uk
Room 229, Hammersmith Town Hall, King Street, London, W6 9JU.
4/ Stage Two Complaint
- If your repair issue remains unresolved after making a stage one complaint, you may escalate the matter by writing to the council’s complaints’ department, registering a Stage Two complaint.
- A Stage Two complaint shall be investigated by a more senior manager. In most cases this will be the service director.
- Further information on the council’s corporate complaints’ policy can be found on the council’s website (details below). Alternatively, you may request a copy of the complaints’ policy be sent to you by post, using the telephone number below.
Web: www.lbhf.gov.uk and reference the complaints procedure page
5/ Seeking Independent Assistance
- If your repair issue remains unresolved after making a Stage Two complaint, you may wish to consider complaining to the Local Government Ombudsman.
- Information on complaining to the Local Government Ombudsman can be obtained using the details below.
Telephone: 0300 061 0614.
Web: www.lgo.org.uk
6/ Other Advice Agencies
- You may also seek assistance from:
- Citizens Advice Bureau: 020 7385 1322. Web: www.hfcab.org.uk
- Hammersmith and Fulham Community Law Centre: 020 3080 0330
- Web: www.hflawcentre.org.uk or email: hflaw@hflaw.org.uk
- Web: www.hflawcentre.org.uk or email: hflaw@hflaw.org.uk
- Lytton Estate Residents Association: lyttonresidents@gmail.com
Wednesday, 5 March 2014
Hammersmith Flyover to "Flyunder"
Source: West London Link Design |
A "flyunder" will involve an extended tunnel being built passed the end of the current flyover, thus freeing up a large tract of land in West London for redevelopment; plus the further benefit of removing the busy A4 as a barrier between Hammersmith and the river.
However, there is a shorter option, which would put the entrance/exit for the tunnel nearer to North End Road, thus turning that area into a major London road junction, instead of passing the Lytton Estate by and emerging at Earls Court.
So we need to keep a close eye on developments, as the council's interim study, which will outline three alternative types of tunnel with different lengths, is due to published later this month.
Here are some links:
Infographic |
- H&F's Flyunder page
- West London Link Design
- Boris Backs it
- The Story So Far (pdf)
- Standard story
- Construction Enquirer
Monday, 3 March 2014
The Golden Stairs, Edward Burne-Jones
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